Terms of Service

1. Provider identity

cryvorii.com is operated by cryvorii.com, a private entrepreneur (PE), 5th Floor, Horizon Business Center, 22 Antonovycha St, Kyiv, 01033, Ukraine. Registration code (EDRPOU): 88577043. Email: contact@cryvorii.com. Phone: +380 986 587 5261. Managing Director: Julia Petersen. Single tax payer; VAT is optional and not charged unless stated.

This information is given before booking under Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015 and Law of Ukraine No. 1023-XII 'On Consumer Protection' dated 12 May 1991.

2. Website use

Use this site lawfully, do not disrupt it, and do not submit false information. Content is informational and does not by itself create a rental contract.

3. Rental terms and pricing

Before booking, we clearly disclose rental prices, deposit amounts and conditions, mandatory fees, mileage limits, insurance, driver-age and licence requirements, and cancellation terms. These form part of our Rental Terms under Law of Ukraine No. 1023-XII 'On Consumer Protection' dated 12 May 1991. Advertising claims are accurate, substantiated and not misleading under Law of Ukraine No. 270/96-VR 'On Advertising' dated 3 July 1996.

4. Support and complaints

Contact us by email or phone above. We aim to acknowledge complaints within 5 business days and respond within 30 calendar days. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection under Law of Ukraine No. 1023-XII 'On Consumer Protection' dated 12 May 1991.

5. Privacy and cookies

We process personal data under our Privacy Policy and ask for prior informed consent for non-essential cookies, per Law of Ukraine No. 3626-IX 'On Personal Data Protection' dated 25 April 2024.

6. Language

Consumer information is available in Ukrainian; this English version is provided in addition under Law of Ukraine No. 2704-VIII 'On Ensuring the Functioning of Ukrainian as the State Language' dated 25 April 2019.