Rental Terms and Conditions

Provider and booking

Provider details are in Contacts. Bookings are for a category, not a model: we may supply the shown model or a similar vehicle in the same category with comparable specifications. Category, availability, price, mandatory fees and deposit amount are confirmed before payment.

Deposit, insurance and excess

The deposit is blocked on your card at pickup and released after return without damage, missing fuel or unpaid fees, subject to issuer timing. Cover and excess are stated in the agreement and shown before booking.

Driver eligibility

Drivers must hold a valid licence for the category, be at least 21 and have 2 years' experience. Young-driver or restriction fees are shown before booking. Only named drivers may drive.

Mileage, fuel, return and cleaning

Mileage limits and excess-mileage charges are shown before booking. Fuel must be returned at the same level; missing fuel is charged at the pickup rate. Late return may attract a late fee and extra days. Cleaning fees apply only for excessive soiling, smoking or pet hair, at the shown rate.

Cancellation and cross-border

Cancellation, no-show and refund terms are shown before payment. Cross-border travel requires our prior written consent, valid documents and insurance; unauthorised use breaches the agreement.

Complaints and language

Send complaints to contact@cryvorii.com or +380 986 587 5261. We respond within 10 business days. Consumers may apply to the State Service of Ukraine on Food Safety and Consumer Protection. Information is available in Ukrainian; this English version is provided in addition under Law of Ukraine No. 2704-VIII 'On Ensuring the Functioning of Ukrainian as the State Language' dated 25 April 2019.

Legal basis

Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015; Law of Ukraine No. 1023-XII 'On Consumer Protection' dated 12 May 1991; Law of Ukraine No. 270/96-VR 'On Advertising' dated 3 July 1996; Law of Ukraine No. 3626-IX 'On Personal Data Protection' dated 25 April 2024. Non-essential cookies and booking data need prior consent; see our Privacy Policy.